We want every ScubaScreen order to arrive exactly as expected. Here is what to know about shipping, order changes and the rare occasion when something goes wrong.
For quick answers, visit our Frequently Asked Questions. This page contains the complete policy that applies to purchases made directly from ScubaScreen.com.
Shipping within the continental United States
Orders ship from Nanuet, New York 10954 using USPS standard shipping.
- In-stock orders are normally processed within 1–3 business days.
- Orders of $50 or more qualify for free standard shipping.
- For orders below the free-shipping threshold, the available USPS rate is calculated at checkout using the order and delivery address.
- Tracking information will be sent when the order ships.
Processing time is separate from carrier transit time. Delivery estimates shown at checkout or in tracking are estimates and may be affected by weekends, holidays, weather or carrier delays.
Order changes and cancellations
Need to change or cancel an order? Email support@scubascreen.com as soon as possible. We will do our best to help before fulfillment begins, but we cannot guarantee a change or cancellation once an order is being packed or has shipped.
Please review the delivery address carefully before placing an order. If a parcel is returned because the address supplied at checkout was incorrect or incomplete, the customer is responsible for the cost of reshipping it.
Final-sale policy
For hygiene, safety and product integrity, ScubaScreen cosmetic and personal-care products are final sale and cannot be returned or exchanged because of a change of mind or personal preference.
If an order arrives damaged, defective, incorrect or incomplete, we will work to make it right.
Reporting an order problem
Email support@scubascreen.com within seven calendar days of the carrier's recorded delivery date. Please include:
- Your order number
- The email address used to place the order
- A brief description of the problem
- Clear photographs of the product, the issue and the shipping packaging
Please keep the affected product and all packaging until the claim is resolved. Photographs will normally be sufficient, although we reserve the right to request additional information or ask that an item or its packaging be returned when necessary. Please do not mail anything back unless our support team authorizes the return and provides instructions.
We aim to respond within three business days.
Replacements and refunds
Our normal first step is to replace an eligible damaged, defective, incorrect or missing item at no additional cost. You may request a refund instead. If a replacement is unavailable, an approved refund will be issued to the original payment method.
Approved refunds are processed within five business days. Your bank or card provider may require additional time to post the credit to your account. Original shipping charges are not refundable unless the refund results from an error by ScubaScreen or a qualifying problem with the shipment.
Missing deliveries
If tracking says delivered but the parcel cannot be found, first check around the delivery location, with household members or neighbors, and with the local USPS office. If it is still missing, email support@scubascreen.com within seven calendar days of the carrier's delivery scan.
If tracking does not show delivery, contact us once the parcel is seven calendar days beyond the carrier's estimated delivery date. We may need to open a carrier investigation before approving a replacement or refund.
Purchases from other retailers
Products purchased from a dive shop, marketplace or another retailer are subject to that seller's return and order-support process. Please contact the original retailer first with your proof of purchase. ScubaScreen may assist with a genuine product defect where appropriate.
Nothing in this policy limits any rights that cannot be excluded under applicable law.
Questions? Contact us at support@scubascreen.com.